Customers support


Because patients deserves all our attention, at ORA, providing continuous and optimum support to your equipment is decisive.

NEPTIS control software has been designed in such a way that self-test report provides our expert staff with a footprint of your NEPTIS synthesizer. The browser-based user interface enables remote operation, monitoring, troubleshooting and upgrading of your synthesizer so that our Customer Support can provide you rapid diagnostics to maximize the uptime of your production.

We are providing various types of Service Level Agreement (SLA) as to meet your needs and uptime expectations.